Service Policy

This policy outlines how Wash Dry Works Ltd operates, handles data, and delivers services to customers.

Applies to all domestic appliance repair and maintenance services provided by Wash Dry Works Ltd.

We collect personal information including name, address, telephone number, and email address. This information is used solely for booking, completing, and following up on repair services.

All customer data is stored securely and is not shared with third parties except where necessary to complete a service (e.g., ordering parts from a supplier).

Customers are responsible for providing accurate information about the appliance fault and ensuring safe access to the appliance.

All repairs come with a 30-day warranty covering the same fault. This does not cover new or unrelated faults.

The call-out charge of £120 covers the diagnostic visit. Any additional parts or labour will be quoted before work begins.

Cancellations must be made at least 24 hours before the scheduled appointment. Late cancellations may be subject to a charge.

If you are unsatisfied with our service, please contact us directly. We aim to resolve all complaints promptly and fairly.

For any queries regarding this policy, please contact us on 020 3893 3313 or 07522 912763.